Best Lovegobuy SpreadsheetLovegobuy Spreadsheet
Help, glossary and frequently asked questions
Support routes, the vocabulary you will meet, and the handful of questions that account for most first orders going sideways.
Keyword or category. Six fields decide whether what you find can be ordered.
Routes
Where to get help
The operator lists four support routes on its contact page: a Discord service ticket, a Telegram group, a WhatsApp number and email at [email protected]. The ticket route is the one that attaches to an order; the group chats are faster for general questions and worse for anything with an order number.
For anything about this site rather than about an order, the contact details are on the about page. We cannot see your orders, change a shipping line or release a parcel.
Vocabulary
Glossary of the terms you will meet
Two vocabularies overlap in this corner of the internet: the operator's interface labels and the community's shorthand. Mixing them is the fastest way to be misunderstood by a support agent.
QC
Quality check. On this operator it means the free inspection after stock-in plus the photos that come with it.
Stocked in
The order status that starts both clocks: the 60-day storage window and the 120-hour return window.
Extra Photo
A paid inspection photo, 1 CNY each, requested one requirement at a time.
Declared value
The figure written on the customs paperwork at parcel submission, not the figure you paid.
Volumetric weight
A parcel's billed weight when its size matters more than its mass. The operator's archived weighing table divides length by width by height by a number that changes per line.
GL and RL
Shorthand some communities use for green light and red light, meaning a find that other buyers endorse or warn against. The operator publishes neither label, so treat both as opinion.
Fill & Buy
The operator's request form for shops the search box cannot reach directly.
Questions
Frequently asked questions
Answers below repeat the operator's published terms with the article they came from. Where the operator publishes nothing, the answer says so.
When does the 120-hour return window start?
At stock-in, when the order status becomes Stocked in, not when the parcel ships. The warehouse page counts it down in hours.
How many inspection photos will I get?
The help article describes usually 3 photos: front, back and side or logo. The archived warehouse line on this site carries six. Count what you receive.
Is there a service fee?
No separate agent service fee is listed. The total is item cost plus international shipping plus customs charges, with the declaration cost at RMB 8.00 per parcel, depending on the shipping method.
Why is the domestic shipping fee charged more than once?
Because it belongs to the shop, not to the agent. Each shop adds its own delivery to the warehouse on its own route line.
Can I combine everything into one parcel?
Usually. any item with a side of 90 cm or more is tagged individually packaged and must ship alone, and items under mailing restrictions cannot be submitted alongside others.
What happens when the free storage window runs out?
Items are treated as abandoned and destroyed unless storage is extended, per help article 10098 read 2026-10-10: 10 RMB per product ID per month, available only for items stored between 60 and 90 days, with total storage capped at 6 months.
Which lines carry insurance?
Not all of them. GD-EUB, GD-EMS, NL post General and Electronic, the MX, CL and BR lines and HKUPS 6000 do not support insurance. Without insurance the basic compensation is the shipping fee is refunded and the goods are compensated at actual value.
When was this operator founded?
The operator does not publish a founding year, so this site does not print one. A third-party profile gives a year that conflicts with the operator's own pages.
Limits
What support cannot settle
Authenticity is the clearest example. The operator's receipt notice states that operator receipt notice, article 10067, read 2026-10-10, and its policy states: Products for sale through Lovegobuy must be authentic. The sale of non-authentic products is strictly prohibited.
Colour difference, measurement tolerance and whether an item feels right in use are all outside the inspection scope, so a ticket citing them starts from a weaker position than a ticket citing a stain, a tear or the wrong model number.
Taking a ready find to the agent
When all six fields are set, the next screen is the operator's. Registration asks for an email address, a username and a password.
Facts on this page last read 2026-10-11. Links to the agent carry a referral parameter; see how this site is paid.